1. My replacement model arrived yesterday and it had the same issue. Apparently it effects all LCDs made by Philips. From reading some forums I've worked out it's actually a HDR issue. Turn that off and it does look better, but still not the same as the other TV's in the house. Philips have emailed me some instructions to try.
  2. I tried the instructions and sent Philips the results. After a month or so of me asking if there was any updates and receiving the same answer of "we're still investigating" they emailed me to say as a gesture of good will they will be exchanging my current model for an OLED.

    The model they were offering retails for £1,500 however I noticed their top of the range OLED had a built in Bowers and Wilkins soundbar. I tried my luck and asked if I could receive that model instead. This one retails for £2000 and they said yes! It arrived today and I set it up earlier. I'm really happy with it and I can finally watch dark lit scenes in good quality now! Originally I bought a £400 LCD model but ended up with a 2 grand OLED model just because I complained to Customer Support .

  3. Result!
  4. Yea so that’s win. Well done.
  5. Originally posted by SJKamal:I tried the instructions and sent Philips the results. After a month or so of me asking if there was any updates and receiving the same answer of "we're still investigating" they emailed me to say as a gesture of good will they will be exchanging my current model for an OLED.

    The model they were offering retails for £1,500 however I noticed their top of the range OLED had a built in Bowers and Wilkins soundbar. I tried my luck and asked if I could receive that model instead. This one retails for £2000 and they said yes! It arrived today and I set it up earlier. I'm really happy with it and I can finally watch dark lit scenes in good quality now! Originally I bought a £400 LCD model but ended up with a 2 grand OLED model just because I complained to Customer Support .

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    Haha great stuff, congrats! I had something similar with a laptop a few years ago, ASUS gave me a top laptop and even let me keep the faulty one (which was pretty much usable anyway)