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  1. Originally posted by Damonio123:It is not mandatory that they show us the audio, but the list of songs (what date, tour, etc.) I'm sure they already have the list of songs
    The reason we don’t have that information is they don’t care. There is no urgency. That’s the real reason we’re at the stage we’re at with no information 7 months in. Not because they don’t know, they chose not to know by not demanding answers themselves. If I ran a business and sold a product to a customer it’s my job to chase up the supplier as an owner if it doesn’t arrive on time and my customers complaint lies with me not the supplier. That’s the way it works. Livenation might be the middle man but it’s their job to satisfy their customers. Anyone who thinks the position we’re at with the gift this year is acceptable 7 months into the year is lying to themselves. They might be more patient, I can believe that as we’re all different, but nobody can say they are meeting a satisfactory standard.
  2. Originally posted by Damonio123:It is not mandatory that they show us the audio, but the list of songs (what date, tour, etc.) I'm sure they already have the list of songs


    And if they don’t? What if they don’t even have the songs picked out yet?
  3. Then livenation are doing a crappy job of getting the goods from their supplier and therefore providing a crap service to its customers.
  4. Originally posted by deanallison:[..]
    The reason we don’t have that information is they don’t care. There is no urgency. That’s the real reason we’re at the stage we’re at with no information 7 months in. Not because they don’t know, they chose not to know by not demanding answers themselves. If I ran a business and sold a product to a customer it’s my job to chase up the supplier as an owner if it doesn’t arrive on time and my customers complaint lies with me not the supplier. That’s the way it works. Livenation might be the middle man but it’s their job to satisfy their customers. Anyone who thinks the position we’re at with the gift this year is acceptable 7 months into the year is lying to themselves. They might be more patient, I can believe that as we’re all different, but nobody can say they are meeting a satisfactory standard.
    Your whole argument is based around the fact you think they are late. Because you think the gift should be out by now. There’s every indication the team at U2.Com don’t think it’s late. Have you asked them if they have a deadline? They routinely get gifts out in the back half of the year. The only year they ever suggested they were late was the year it looked like the gift wouldn’t be out by the end of the year. They don’t promise a date. They say the “gift” is for the subscription year. They certainly haven’t done anything to suggest it’s due seven months in. Five recent gifts came out in August or later.

    You argue with anyone who suggests they are happy with the state Of the gift, suggesting we are lying to ourselves. You do this over and over again. I’ve stated my expectations. I want my gift before December 31. I don’t want to have to chase them for it. I am perfectly content to wait for a bunch of 30 year old songs that I’ve probably got lying around on bootlegs anyway. I’m not lying to myself. I’m being quite honest. In the grand scheme of things I really don’t care. Nor do I think it’s late. Nor do I have any concern I won’t get it. It’ll be here, in the next four months, in one form or another. And when I get it I’ll be happy to listen to it.

    If the gift doesn’t arrive by December 31 I’ll join you on the cranky side of the fence, because then I didn’t get what I think I paid for. I’m already cranky that I subscribed for a double CD and they changed the offer after the fact. I’m far more cranky about that than the fact you think it’s late.
  5. Originally posted by deanallison:[..]
    Then livenation are doing a crappy job of getting the goods from their supplier and therefore providing a crap service to its customers.
    Then why do you keep subscribing? Every year you moan and groan about the gift. Yet you resubscribe every year expecting a different experience.
  6. Originally posted by u2wanderer1:[..]
    Then why do you keep subscribing? Every year you moan and groan about the gift. Yet you resubscribe every year expecting a different experience.
    Because I want the gift and subscribing is the cheapest way to get it. I like the end result a lot, I don’t like how they get to the end result and as a paying customer I’ll continue to complain until they get it right. Just because the end result is good doesn’t make the getting there part acceptable.
  7. Originally posted by u2wanderer1:[..]
    Your whole argument is based around the fact you think they are late. Because you think the gift should be out by now. There’s every indication the team at U2.Com don’t think it’s late. Have you asked them if they have a deadline? They routinely get gifts out in the back half of the year. The only year they ever suggested they were late was the year it looked like the gift wouldn’t be out by the end of the year. They don’t promise a date. They say the “gift” is for the subscription year. They certainly haven’t done anything to suggest it’s due seven months in. Five recent gifts came out in August or later.

    You argue with anyone who suggests they are happy with the state Of the gift, suggesting we are lying to ourselves. You do this over and over again. I’ve stated my expectations. I want my gift before December 31. I don’t want to have to chase them for it. I am perfectly content to wait for a bunch of 30 year old songs that I’ve probably got lying around on bootlegs anyway. I’m not lying to myself. I’m being quite honest. In the grand scheme of things I really don’t care. Nor do I think it’s late. Nor do I have any concern I won’t get it. It’ll be here, in the next four months, in one form or another. And when I get it I’ll be happy to listen to it.

    If the gift doesn’t arrive by December 31 I’ll join you on the cranky side of the fence, because then I didn’t get what I think I paid for. I’m already cranky that I subscribed for a double CD and they changed the offer after the fact. I’m far more cranky about that than the fact you think it’s late.
    My point is I don’t care what their deadline is or what they consider late. I don’t care what they’ve done in previous years either. My point is very simple, 7 months after announcing the subscription gift it should already be in our hands. That is more than long enough. They’ve proved they can get it done earlier. The stage we’re at just now is unacceptable. If u2.com’s deadline is just ‘before the end of the year at some point’ that is unacceptable. When you sell something to people it’s your job to meet their standards it’s not our job to settle for their standards.

    Whether you’re happy or not regarding the gift is besides my point. I don’t know what can possibly make you happy about it at this stage but that’s up to you. What I come across and often leads me to questioning others is some fans saying why we should be patient and just accept the way u2.com do things. If my criticism is going to be questioned then I’m within my rights to question peoples content about the situation, it’s the same thing just reversing the perspective. People can chose to ignore my complaints and then I wouldn’t need to question where they’re coming from in return. There’s nothing worse than complaining about something and being told in return to be patient or just accept the situation because ‘it is what it is’ essentially. That’s the whole point I want ‘what it is’ to change. I’m not patient about the situation, mainly because the patience gets sucked out of you waiting on a u2.com gift.
  8. I feel like I lit a match in a forest and then walked away.

    Yeah, the whole “be patient” thing is wearing thin on me. It’d be really nice to get some info about this gift - especially since this one created quite a bit of excitement initially. I’m sure they have their reasons (and hopefully they’re valid reasons) for the later-than-usual announcements. However, as a consumer who relies on this kind of stuff for entertainment, I’m getting a little frustrated.

    My apologies, btw, to those of you who were coming to read this thread about some actual news from U2.com.

    Next week????
  9. that...that is the question that worries me, it makes no sense that something as simple as that has not been granted to us, that it even seems that they have not even started it
  10. Originally posted by deanallison:[..]
    My point is I don’t care what their deadline is or what they consider late. I don’t care what they’ve done in previous years either. My point is very simple, 7 months after announcing the subscription gift it should already be in our hands. That is more than long enough. They’ve proved they can get it done earlier. The stage we’re at just now is unacceptable. If u2.com’s deadline is just ‘before the end of the year at some point’ that is unacceptable. When you sell something to people it’s your job to meet their standards it’s not our job to settle for their standards.

    Whether you’re happy or not regarding the gift is besides my point. I don’t know what can possibly make you happy about it at this stage but that’s up to you. What I come across and often leads me to questioning others is some fans saying why we should be patient and just accept the way u2.com do things. If my criticism is going to be questioned then I’m within my rights to question peoples content about the situation, it’s the same thing just reversing the perspective. People can chose to ignore my complaints and then I wouldn’t need to question where they’re coming from in return. There’s nothing worse than complaining about something and being told in return to be patient or just accept the situation because ‘it is what it is’ essentially. That’s the whole point I want ‘what it is’ to change. I’m not patient about the situation, mainly because the patience gets sucked out of you waiting on a u2.com gift.
    “ My point is very simple, 7 months after announcing the subscription gift it should already be in our hands.”

    If they told us each year the gift would be out before December 31 of the subscription year, we’d be celebrating when it arrives early. Instead by not saying some of us think it arrives early, others think it arrives late. And in all reality neither of us knows what standards they are using. A little communication might help out in a big way.

    “ I don’t care what they’ve done in previous years either.”

    Really? Because you are also saying, “They’ve proved they can get it done earlier.” Like me, you are basing some of your expectations on what they’ve done in previous years. Because they’ve done it earlier before you think it should be earlier now. I don’t. Because they’ve quite often been late in the year, and only once apologized my expectations are it will be out before the end of the year.

    “When you sell something to people it’s your job to meet their standards it’s not our job to settle for their standards.”

    That’s ridiculous. If I want a button fly pair of jeans I don’t expect every jeans company out there to offer a pair because that’s my standard. I don’t expect a coffee shop to serve a range of teas because that’s what I expect a coffee shop should offer. If U2.com were working to my standards they wouldn’t be offering this as a gift at all. We’d have a full show from some concert that hasn’t been released, or better yet a collection of previously unreleased studio material. They’ve proven they can do both. You are holding them to your standard, one they’ve never once suggested they would meet to my knowledge, and one they’ve quite often proved they won’t meet.

    “I don’t know what can possibly make you happy about it at this stage but that’s up to you.”

    Honestly not that happy about this gift. The contents leave me bored. I think it could be better. And I wish it was something different. I’ll likely listen to it once through and then just listen to it when they play tracks from it on U2 X-Radio. I’m also cranky that they originally announced a double disc and then cut it back to one. Also annoyed they are celebrating Achtung Baby’s 30th anniversary 31 years later. Not my favourite album.

    I hope with the extra time they are doing something extra special with it.

    “There’s nothing worse than complaining about something and being told in return to be patient or just accept the situation because ‘it is what it is’ essentially.”

    And there is nothing worse than presenting how you feel only to be told you are wrong, and you are lying to yourself if you believe that to be true. I’ve been involved with many conversations with you about this gift. You have told me multiple times I can’t honestly think the way that I do. But I do. And no amount of telling me I’m wrong is going to change my perspective here. We want very different things. We have very different views on when this is “due”.

    I’m not a fan of how U2Com is run. I have issues with their customer service, dealing with damaged items, items that never ship, shipping to wrong addresses, the technical issues, etc. I will 100% be happy if we get the gift before the end of the year. I’ve been beyond happy in the years it’s shown up in January or sometimes even before the year starts. But I’m not unhappy when it takes longer. I am happy it’s a gift that includes music this year and they aren’t just throwing together some posters that are still sitting in a tube unopened. I am happy it’s on CD, I do prefer that as a format, and I am happy they seem to be offering downloads as a standard now.
  11. I don't care if the gift arrives late and I've already lost a bit of interest, but don't tell me you can't give me the list, at least 2 songs with their date and tour, it's not that difficult
  12. Originally posted by Damonio123:[..]
    that...that is the question that worries me, it makes no sense that something as simple as that has not been granted to us, that it even seems that they have not even started it
    They have customers being quite loud in their dissatisfaction right now. I agree I f they had a finalized track list it makes no sense to hold it back. Im guessing either they don’t know what it is yet (haven’t been told) or it hasn’t been finalized yet (final gift not approved yet). But others say they have it and just don’t care. And because of a lack of information about it, none of us know what’s actually going on with it.